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FAQ

FREQUENTLY ASKED QUESTIONS

Transportation

We are conveniently located and you can easily access our office and tour departure points.

Bike Trip Preparation

Quito is located at 2860 metres above sea level. Please acclimatise for at least 24 hours before you ride with us! Have a light breakfast or lunch as this will help reduce nausea and altitude sickness.

What to Bring

A good attitude, a sense of humor, a spirit of adventure, sunscreen, water, rain-jacket, some cash and your digital booking ticket/ confirmation.

Bike Tours Inclusions and Exclusions

You get a Quito Bike Tours Urban Bicycle especially designed for Quito, a safety-accredited bike helmet, a cool guide and more ...

Payments and Refunds

We accept Visa, Master Card, Amex, Discover, Diners and Cash.

About the Bike Tours

We start and finish in two different points. See below.

Day Tours & Travel Experiences

Experience our Day Tours. Choose from group, private, corporate or a la carte tours. You deserve the memory of a lifetime!

Other FAQs

Other Questions and answers

Transportation

The Starting point for each tour is located next to the Ochoymedio Cinema in La Floresta. The street address is Valladolid Street, near the corner of Vizcaya Street.

The starting and finishing points are located in the La Floresta neighbourhood; a 10-minute walk from Plaza Mariscal Foch or a 10-minute ride from the Old Town (via bus or taxi).

City Bike Tours – No

Day Tours and Travel Experiences – Yes

There are plenty of taxis around Quito. 

  • Yellow Taxis. There are plenty of them; just ask them to put on their taxi-metre
  • UBER is very popular and it’s easy to get anywhere. Just download the app.
  • Cabify is another alternative. App download available.
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Bike Tour Preparation

At 2867 metres above sea level, the oxygen is thinner here and we are not going to lie, you will do some occasional puffing. Although you don’t need to be super fit we definitely suggest that you take at least 24 hours to acclimatise, particularly if you are coming from somewhere which is much closer to sea level

Our tours are easy to medium and we go at a leisurely pace. The rides are designed with lots of stops to share information, food, drinks and good times. If you can ride a bike you can do our tours! They are not designed for Tour de France experts, but don’t lose sight of the fact that you will be cycling on the earth’s highest capital, at approximately 2867 metres above sea level.  

An Important Note About Photography

Take your camera or phone to capture the journey. You will have many opportunities to take some cool pics and meet some locals. When taking pictures of people please ask beforehand. They will usually say yes. They also love selfies. Please do not hold your camera or phone whilst cycling for security or safety reasons. We would also love it if you could share your images on social media, TripAdvisor and other social media channels.

What to Bring

  • ID (original or copy)
  • Rain jacket
  • Camera
  • Sunglasses
  • Cap 
  • Bandana
  • Reusable bottle of water (let’s all help save the planet!)
  • Sunblock
  • Money, including small change
  • A great altitude! Oops sorry, attitude!
  • WATER! In our quest to help save our planet, we advise you to bring your own water or water bottle.

Yes, either printed or digital is fine.

Bike Tours, Inclusions and Exclusions

  • Quito Bike Tours urban bicycle; 24-speed especially built for Quito’s roads
  • Safety-Certified Helmet
  • Bicycle chain, lock and key
  • Safety vest
  • Some snacks and drinks
  • Entry fees where applicable
  • Licensed, local, professional bilingual guide (English/ Spanish)
  • Hotel pick-up and drop-off
  • Meals
  • Water. Say what? Water! No, we aren’t being tight. As a company who values sustainability and not plastic, we ask that each participant to bring their own bottle (hopefully reusable). We promise that we will make it up to you in other ways!
  • Tips (optional and with absolutely no pressure). We are not a free tour and you can be sure that we pay our guides properly. However, if you wish to tip your guide you can absolutely do so. You can also be assured that not one cent (and that’s the way we want it!) will go to the company. Whatever you wish to give to your guide goes 100% to him or her!

Payments and Refunds

Online Store & this website: 

We accept the following credit cards: Visa, MasterCard, Maestro, Amex, Diners Club and more via our website or online store. 

 

 

PayPhone App

We accept PayPhone Payments Visa & Master credit cards of any issuing bank in the world are accepted. Contact Us to initiate payment.

 

 

 

 Cash & Founds Transfer

We also accept direct deposit, transfer and cash. Contact Us for details.

 

By visiting our store and paying directly.

100% refund if you cancel at least 48 hours before the starting time of your tour.

NO REFUND for cancellations less than 48 hours before start of tour.

NOTE: All refunds will incur a 5%  processing fee of the total amount of your tour.

Quito often experiences the four seasons in one day. Regardless of how brightly the sun is shining, you should always bring a rain jacket! You really need to trust us on this! Having said that, in the case of rain, the ride will go on! We will, however, cancel the tour in the event of extreme weather or where we feel your safety will be compromised. In this case, you can either obtain a full refund or reschedule. 

BUT if it’s raining an hour before the tour, and you just don’t want to cycle and prefer to cancel, let us know. We will offer you a full refund or reschedule.

About the Bike Tours

Each tour begins at the Ochoymedio Cinema in the La Floresta neighbourhood, Quito.

Each tours finishes at La Cleta Bici Café   in the La Floresta neighbourhood, Quito.

The minimum number of people in a group tour is 3 and the maximum is 10. When we have 4 people or more we will also have a volunteer helping us, by trailing behind the group.

Yes we do, but this is considered a private tour. Please check the desired Tour for private options and pricing.

The sooner the better! Reservations are always recommended.  Online reservations remain open until 4pm on the day before your chosen tour date. You can also visit our office and, depending upon availability, book the tour directly.

If you join us on a second tour we’ll give you $10.00 off. Please let us know before booking your first tour, so we can give you a discount code for the second.

Quito often experiences the four seasons in one day. Regardless of how brightly the sun is shining, you should always bring a rain jacket! You really need to trust us on this! Having said that, in the case of rain, the ride will go on! We will, however, cancel the tour in the event of extreme weather or where we feel your safety will be compromised. At Quito Bike Tours, your safety comes first. Always!

BUT if it’s raining an hour before the tour, and you just don’t want to cycle and prefer to cancel, let us know. We will offer you a full refund or reschedule.

Approximately 90% of the rides/tours are on bike paths. 

Our regular tours are in English and depending on the numbers also in Spanish. Private tours are offered in both languages. 

For our regular tours we only allow passengers age 13 years or older. The minimum height requirement is 145 cms. 

At the moment, no. As mentioned above, you must be at least 13 years of age to participate in our tours.

Group tours have a minimum of 3 and a maximum of 7 people. Private tours are for 1 or 2 people who have specifically arranged this (at a different price). A private tour can also be a family tour or one that you wish us to tailor specifically to you and/or your group.

  • Select the desired tour
  • Check for availability
  • Enter the date
  • Fill the form with your details and requeriments
  • Proceed to pay
  • A notification will be sent to your email with the reservation
  • Once tour is confirmed you will receive the payment receipt and ticket with instructions.

Day Tours & Travel Experiences

Our day tours last from approximately 8–10 hours, depending on the tour.

Of course!  We can arrange these tours for one person and upwards.

Yes! We can customized any trip anywhere in Ecuador 

Yes, we do! Just contact us and let us build your awesome itinerary.

We will pick you up and drop you off from your hotel ONLY for our day tours. 

Other FAQs

By taking all the right precautions, Quito is a really fun place to cycle. We take designated bicycle paths where possible, as well as backstreets, but as you can understand, it’s not always possible to avoid traffic. At Quito Bike Tours we take safety super seriously. Really! We provide helmets and safety vests on every tour, and lights as well on night tours. All of our guides have a full professional guiding license as well as an up-to-date First Aid Certificate. Have fun, but please always follow your guide’s instructions. 

No, you are not. You need to have your own insurance and under no circumstances will Quito Bike Tours be held responsible for any accident that may occur on the tour. If you choose to partake in the tour without travel insurance, you do so at your own risk.

We would love for you to share you experience with us via Tripadvisor, Facebook, Instagram or any type of social media networks. Word of mouth is also awesome. You can also write to us personally. Please send your testimonial and pictures to info@quitobiketours.com. We like to put these up on our website. C’mon, share the love!

The bike is included. If you do wish to use your own bike, however,  the price remains the same. You will also be held responsible and have to pay for any mishaps along the way (basically, we will not be held responsible for your bike).

Yes! Safety always comes first at Quito Bike Tours.

Yes. You need to book in advance.

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